Thomas Cook Group - Ceased Trading
Funway Holidays are deeply saddened by the news of Thomas Cook being placed into administration. We would like to let our friends and colleagues know that our thoughts are with them. We are working hard to support all of our agents and all of our passengers who have been affected by these events.
We are making every effort to support all passengers with questions, however we are experiencing incredibly high call volumes and will be working through all bookings in travel date order.
If you are a Travel Agent with bookings which include Thomas Cook Airlines flights please be assured that we are contacting customers in departure date order, however if your enquiry is urgent please call us on 0208 290 9754.
Thomas Cook customers
If you have any booking made via Thomas Cook with Funway Holidays as the tour operator or the supplier please be assured that we are contacting customers in departure date order, however if your enquiry is urgent please call us on 0208 290 9754.
Please select Option 1 when calling if you are more than 71 days from departure to speak to our Reservations department.
Please select Option 2 when calling within 71 days of departure to speak to our Aftersales department.
For customers currently in resort, please refer to the following link: https://thomascook.caa.co.uk/customers/
Seaweed in areas of the Caribbean & Mexico
Some hotel beaches in the Caribbean and Mexico are currently affected by an increased level of seaweed. This is known as Sargassum which is a natural occurrence and is changing on a daily basis influenced by weather patterns and sea currents. For safety reasons, from time to time the water based activities may not be available in these destinations. Please be assured that affected hotels are using their best endeavours to remove seaweed as quickly as possible.
Advice on travel on hurricane affected areas
Ensure that you have checked with your airline that your flight is still scheduled to depart. In the case of any cancellations or delays the airline will be able to provide information on their policies for ensuring that you still reach your required destination. Alternatively you can contact us on 0208 290 9754
Canada Esta – From 15 March 2016
Whilst we currently have limited information regarding the implementation of a digital travel verification system this will be a requirement from March 2016. We understand that there will be a $7 fee and it is valid for 5 years. For further information please contact: CIC-ETA-AVE@cic.gc.ca. The ETA, is a confirmation of a foreign national’s eligibility to travel to Canada. While quite similar to the typical visa, the ETA application will be conducted online. The Canadian ETA system will affect foreign nationals from countries that are visa-exempt, namely travellers hailing from select nations in Europe as well as individuals from New Zealand and Australia.
Meanwhile, foreign nationals from countries that are not visa-exempt will not have to file ETA applications as there is a separate travel verification process specifically allotted for them. A traveller will log onto the website of the Citizenship and Immigration Canada (CIC) and apply for an ETA by submitting required personal information such as name and date of birth and possibly a copy of one’s fingerprint, too. Authorisation to travel will then be dispensed via the site and the traveller will need to print this out and submit to the appropriate officials together with other travel documents prior to leaving for Canada. Since persons deemed undesirable or inadmissible, such as those with criminal records or those with no-fly orders, may be identified more effectively through the ETA system, then their entry into the country may be prevented.
From 1 April 2016, all travellers wishing to enter the US under the Visa Waiver Programme will need to hold a passport with an integrated chip (an ePassport). British passports issued since October 2006 are ePassports and carry this internationally recognised symbol on the front cover. Those travelling under the VWP arriving by air or sea should provide details online at least 72 hours before travel. This is known as an Electronic System for Travel Authorisation or ESTA. If you do not have an ESTA you’ll be refused travel to the USA. For more information, and to apply online, visit the official ESTA website.
USA - FROM 21 January 2016: Approved ESTAs for entry into the US for those who have previously travelled to Iran, Iraq, Sudan, and Syria, or for those who hold dual nationality of these countries.
Approved ESTAs for entry into the US for those who have previously travelled to Iran, Iraq, Sudan, and Syria, or for those who hold dual nationality of these countries, could be revoked from 21 January 2016 following a change to the VWP qualifying rules. You are advised to check with the nearest US Embassy or Consulate before travelling to determine if you need to apply for a visa.
Changes to on-line information on the ESTA website about the new rules are not expected to be made until the end of February 2016. Therefore, if you have doubts about whether you're eligible to enter the US under the VWP, or if you have any questions about visa matters generally, you should contact the nearest US Embassy or Consulate for advice.